SupportMail Discord Bot

An easy-to-use bot that helps you to get in contact with staff quickly.
Report users by right clicking and using **`Apps`** on them or their messages.
> **Website: https://supportmail.dev**
> **Server:** https://discord.gg/rFkVQx3vpj

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About SupportMail

A user sends a message to the bot (in a DM) and the bot's response depends on the mutual servers between the user and the bot. In summary you can choose between Create a new ticket or Continue in an open ticket, if you only share 1 server with the bot, your message is automatically forwarded to the server, or you are asked to Create a new ticket. New tickets, are created as Forum Posts and this allows a better organisation.

If a staff member sends a message in a ticket-post, this message is transferred into the user's DMs. If anyone in the open ticket open edits their message (in the server or in the DM), the bot edit's his message to the new content.

You can translate user/staff messages by right-clicking a message in a ticket or a DM, selecting Apps > Translate.

Users can use the context menu to right-click a message or a user and select Apps > Report Message / Report User. Then they can fill out a form where they can give a reason why they report that message and submit the report. The mods then get the report sent into a predefined channel and they can ban/timeout the user, delete his message or ignore the report, by clicking buttons on the report message.

Configure many aspects of the bot!

An overview of all commands of the bot can be found here: https://docs.supportmail.dev/commands

Tags

help moderation modmail support tickets

SupportMail Command List

Popular commands that users of the SupportMail Discord bot use most often. Get a full list by doing /help in Discord.

SupportMail Bot FAQ

Frequently asked questions about the SupportMail Discord Bot.